Shipping policy

Halden Home ships to addresses within the United States. We work with a network of supply partners to bring carefully selected designs to your door.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. You'll receive a confirmation email with tracking information once your order ships.

Delivery Estimates

Estimated delivery time is 10–25 business days, depending on the item and your location. Because our products are sourced from partner warehouses, some items may take a little longer than others. Larger items may require additional handling time.

Delivery times are estimates and are not guaranteed. They may vary due to carrier delays, customs processing, weather, or peak periods. We are not liable for delays outside our control.

Shipping Costs

Shipping costs, if any, are calculated and shown at checkout before you complete your purchase. Any free-shipping promotions will be clearly indicated.

Tracking

Once your order ships, we'll email you a tracking number. Please allow a few days for tracking to update after dispatch. If you haven't received tracking within 7 business days of ordering, contact us at support@haldenh.com.

Multiple Shipments

If you order more than one item, they may arrive separately and at different times, as they may ship from different partner warehouses. This is normal and you will not be charged extra.

Incorrect Addresses

Please make sure your shipping address is correct at checkout. We're not responsible for orders shipped to an incorrectly provided address. If you spot an error, contact us immediately and we'll do our best to correct it before dispatch.

Lost or Missing Packages

If tracking shows delivered but you can't find your package, please check with neighbors or your building first, then contact us within 48 hours at support@haldenh.com so we can investigate with the carrier.