Política de reembolso

At Halden Home, we want you to love your purchase. If something isn't right, here's how returns and refunds work.

30-Day Return Window

Our policy lasts 30 days from the date of delivery. If 30 days have passed, we're unable to offer a refund or exchange. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required.

How to Start a Return

Because our items ship from our supply partners, returns are handled on a case-by-case basis. Please do not ship anything back before contacting us — we'll provide the correct return instructions and address for your specific item.

1.     Email us at support@haldenh.com with your order number and the reason for your return.

2.     Include photos or a short video if the item is damaged or defective.

3.     Wait for our return authorization and instructions. Items sent back without prior authorization cannot be accepted.

4.     Once authorized, ship the item back as instructed and share the tracking number with us.

Cancellations

To cancel an order, contact us as soon as possible. Because orders are sent to fulfillment quickly, once an order has been processed it may not be possible to cancel, but you may return it under this policy. Custom or made-to-order items canceled before shipping may incur a processing fee, as they cannot be resold.

Return Shipping Costs

If the item is defective, damaged on arrival, or we shipped the wrong item, we cover the cost of resolving it. In all other cases, you are responsible for return shipping costs, and original shipping fees are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 14 days of delivery with photo or video evidence. In many cases we can resolve the issue with a replacement or refund without requiring you to ship the item back. For items lost in transit, we'll reship if available, or issue a refund.

Refunds

Once your return is approved (and inspected, if applicable), refunds are applied to your original payment method within 7–10 business days. Depending on your bank, it may take an additional 2–5 business days to appear.

Sale & Non-Returnable Items

Only regular-priced items are eligible for refunds; sale and clearance items are final. Gift cards, personalized or custom items, and items that have already been assembled are also non-returnable.

Late or Missing Refunds

If you haven't received your refund yet, first check your bank account, then contact your credit card company and your bank, as processing time varies. If you've done all of this and still haven't received it, contact us at support@haldenh.com.

Questions? Email support@haldenh.com.